For greater security, watch your luggage being loaded and for your comfort, we suggest that your luggage be labeled with your personal details.

Tickets purchased online can be cancelled on the website up to 4 hours before boarding.

Based on Resolutions 4,282 of February 17, 2014 and 4,432 of September 2014, of the National Land Transportation Agency – ANTT, when necessary, the passenger may cancel their ticket up to 3 hours before boarding, at one of the company's counters, observing the opening hours.

For purchases on interstate routes, it is mandatory to include the passenger's name, ID or CPF on the ticket, therefore this information must be provided at the time of purchase; The ticket is nominal, therefore, only the passenger named on the ticket can make the transfer so that another person can travel; For purchases made online, only the buyer or beneficiary can collect the ticket upon presentation of an official document.

Boarding will only be permitted if the passenger is in possession of an original identification document with photo.

ARTESP

Small Domestic

Children under 12 years old – UNACCOMPANIED

There are two (2) types of benefit, namely:

Departures from the city of São Paulo to the interior of the state of SP and the state of MS, boarding is carried out at the BARRA FUNDA BUS TERMINAL. Departures from the city of São Paulo to Angra dos Reis/RJ, Paraty/RJ and Itaguaí/RJ, boarding is carried out at the TIETÊ BUS TERMINAL.

ARTESP

*Presented in article 93 of State Decree 29.913/89

According to passenger transport regulations and instructions on the back of the ticket, the customer is responsible for any belongings carried on the bus. It is recommended that valuables not be carried on the bus. If this is necessary, the customer must take care of the items throughout the journey, including when disembarking and at stops.

Shipping is carried out as long as the bicycle is packed, it does not necessarily need to be disassembled.